288 E Camino Monte Vista

Palm Springs, CA 92262  |  1-760-320-1928

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© 2017 by East Canyon Hotel + Spa

RESERVATION POLICIES

The Fine Print to All Specials and Offers

  • Some specials may require full pre-payment and are non-refundable

  • Specials are date specific, as stated above

  • Advance booking may be required

  • All offers, specials and discounts may not be combined with any other offer, discount, credit, coupon or Rewards Program award

  • Only one special/package per stay

  • For specials with free nights, the free night will be the night with the lowest rack rate of all nights booked

  • Subject to availability, offers may be discontinued at any time

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Packages Fine Print

  • Some offers/packages may require full pre-payment and are non-refundable as stated above

  • Packages may be date specific, as stated above

  • Advance booking may be required

  • May not be combined with any other offer, discount, credit or coupon

  • Only one special/package per stay; back to back stays will only earn one special

  • Subject to availability, offers may be discontinued at any time

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Spa Fine Print

  • All spa services require advance reservations. We request at least 24 hours notice to ensure that you will be able to reserve your preferred appointment time, although we will try to accommodate same day appointments. We suggest making your spa reservations prior to arrival, especially if you are interested in weekend spa appointments.

  • If you'd like to cancel or reschedule a spa appointment, simply notify us by 4PM on the day prior to your appointment to avoid any cancellation charges.

  • We automatically add 20% gratuity to all treatments.

  • Spa reservations can be made at the front desk, by phone, email, or by texting (760) 537-0521.

  • All of East Canyon's spa therapists are experienced professionals. Due to license and insurance requirements, only hotel staff therapists are allowed on property.

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Hotel Policies

  • All rates in US dollars and are subject to applicable taxes.

  • Minimum stay requirements may apply.

  • Room rates are for single or double occupancy. A per person, per night surcharge applies for rooms with over two guests.

  • Guests over 18 years of age are welcomed. All guest names must be registered at time of booking.

  • A valid credit card and 50% deposit is required to hold your reservation. We accept Visa, MasterCard, American Express, Travelers Cheques, and cash.  At check-in, your credit card will be charged for the balance of your invoice. A valid photo ID is also required at time of checkin.

  • Should you depart earlier than your confirmed checkout date, you will be charged for the full amount of your lodging reservation.

  • Rooms are available for check-in after 3PM. If you are planning an early arrival, please let us know and we will certainly try to accommodate you. Also, please advise us if you plan to arrive after 6PM so we may ensure proper arrangements are made.

  • We are a smoke free property including outdoor common areas. There is a minimum $200 cleaning charge for smoking in rooms. There is a $100 charge for lost keys.

  • All amenities are subject to change without notice.  Special rates, group bookings and other non-standard rates may not include any or all amenities as described on this site.

  • While we love our four-legged friends, we regret that we cannot accept pets.

  • Complimentary wireless internet access is provided as an amenity to our guests.  Our network is protected, However we make no guarantees as to availability, signal strength, or intrusions to your computer.  Should you experience difficulty, we will do our best to help you get connected.

  • Spa services are limited and by appointment only. We recommend that you make your spa reservation well in advance of your desired appointment.

  • Rates and policies are subject to change without notice.

  • If you are parking in the hotel parking lot please be sure to first check-in and register.

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Be sure to reserve well in advance for the following periods:

  • Film Festival

  • Martin Luther King weekend

  • President's Day

  • Modernism

  • Tennis Tournament

  • Coachella

  • Dinah Shore

  • White Party

  • Memorial Day

  • July 4th

  • Labor Day

  • Gay Pride

  • Thanksgiving

  • Christmas/New Year's

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Rate Details:

  • All rates subject to availability and may change without notice

  • Rates based on single or double occupancy; Additional person after two at $50/person/night. For guests over the double occupancy that are added after time of reservation the fee is $75 per night per guest.

  • Tax not included in above rates

  • Minimum stay requirements may apply

Cancellation Policy:

Reservations made direct with hotel
Cancellations or changes made 14 days prior to your arrival day (arrival day is not one of the 14) will incur a $35 administration fee per room. Cancellations after that time will 100% of booked lodging if we are unable to rebook your room.  If we are able to your deposit less a $35 administration fee per room is refunded. No-shows incur a cancellation fee of 100% of booked lodging.

Reservations made via 3rd Party
Reservations made via third parties such as Expedia and Booking.com must be cancelled by contacting the third party directly. Varying cancellation, modification and deposit refund polices apply. Please contact the party you booked through directly.

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