“Stay Safe”
East Canyon Hotel + Spa COVID-19 Safety Protocol

We have had a long-standing commitment to a high standard of cleanliness and safety for our guests and employees. Due to the current public health crisis caused by the COVID-19 pandemic, we are currently enhancing our standards.

We are monitoring recommendations and guidelines of the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) to ensure we remain updated. Accordingly, we have implemented “Stay Save” protocols.

You can be assured that during your stay we will do our very best to keep everyone safe.

In General

  • Check-in time is 3pm and check-out time is 11am. In order to allow enough time to complete our advanced sanitation procedure in each room, we are unable to offer an early check-in or late check-out.

  • Frequent hand washing and sanitizing are encouraged with sanitizing station available at entrance.

  • All employees will wear facial masks and respect social distancing at all pertinent times.

  • All employees have been trained on how to limit the spread of COVID-19, including how to screen themselves for symptoms and stay home if they have them.

  • All guests will be asked to wear masks in communal areas where 6 ft social distancing is not possible.

 

Front Desk

  • During this period the front desk will remain closed but we are available 24/7 via telephone.

  • Lodging invoice balance will be taken on the morning of arrival on the credit card provided at the time reservation was made.

  • Sanitized room key will be available in a personalized envelope in our lock box for check-in and instructions will be text before arrival.

  • To check-out, please call the front desk. Place the key in the self check-out key drop box. Upon request, a receipt will be emailed.

 

Guest Rooms

  • Cleaned with EPA (Environmental Protection Agency) approved disinfectants. Thoroughly disinfecting all surfaces and high touch items such as light switches, remotes, door handles, hangers, appliances, etc.

  • Linens are laundered in EPA approved products in accordance with CDC guidelines.

  • Unfortunately, for the safety of all, daily housekeeping will not be offered at this time. Rooms will be stocked with ample towels and amenities for the duration of the stay. However, additional towels and amenities are available upon request by calling the front desk. They will be delivered in a sanitary manner and placed outside the room door.

 

Food, Beverage and additional amenities

  • Breakfast is not offered during this time. A Nespresso machine is available in each room.

  • Spa services are temporarily discontinued. Flowers may also be safely placed in guest room prior to arrival.

  • All amenities will be added to room invoice and collected from credit card on file. A 20% gratuity will be added to all amenities.

 

Communal Areas

  • All communal areas will be thoroughly cleaned and disinfected twice daily with emphasis on frequent contact surfaces.

  • HVAC filter replacement scheduled enhanced to maximize fresh air exchange throughout the hotel.

  • Congregating in groups is not permitted on the property unless guest are of the same unit.

  • Social distancing of at least 6ft must be observed in the pool and spa unless individuals are of the same unit.

 

Stay Home

  • Employees exhibiting any symptoms of COVID-19 shall remain home to self-quarantine.

Guests that do not feel well to travel may change their reservation to another date up to one year from the original reservation date, without fee.

288 E Camino Monte Vista

Palm Springs, CA 92262  |  1-760-320-1928

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© 2017 by East Canyon Hotel + Spa